Digitise your business customer service with an AI agent on WhatsApp
Every unanswered WhatsApp is a customer trying somewhere else. Blanca answers them for you — right away, at night and on Sundays too — books the appointments in your calendar and only alerts you when the conversation truly needs you. You work; she attends.
Setup in 10–15 days · Cancel anytime
Blanca · talqi
online · replies instantly
Blanca · talqi
online · replies instantly
The agent
Meet Blanca, talqi's conversational AI agent
Built in Spain, in Spanish. A digital receptionist living inside your WhatsApp who answers, books, qualifies and hands over to a human when it matters.
Blanca lives inside your WhatsApp Business. She talks to your customers every day and at every hour: she resolves their questions and runs your operations — creating an appointment, moving it, cancelling it, adding someone to the waiting list. She's not an auto-responder with canned phrases: she understands what people write, in a hurry and without accents, and decides the next step.
Her knowledge doesn't come from the internet: it comes from your business. Your services, your prices, your hours, your rules. I configure her with that information and only that. Doesn't know something? She doesn't make it up: she collects the customer's details and hands the conversation over to you. I'd rather she say "I don't know" than sound good by lying.
Get to know Blanca properlyAn agent, not an app. A role, not a tool.
Blanca
Conversational AI agent · talqi
Online · replies instantlyOver 200 SMEs in Spain already digitise their customer service with Blanca
The digital leap
Before and after: your business when it digitises its customer service
This is what changes when an SME leaves manual mode behind and puts Blanca on its WhatsApp.
Before — business in manual mode
You stop what you're doing every time WhatsApp buzzes — or you leave it unanswered and cross your fingers.
Night and weekend messages wait until Monday. Some customers don't wait.
Appointments get noted by hand, between one task and the next. And sometimes they get noted wrong.
Every cancellation leaves an empty slot, because there's no time to alert anyone on the list.
You repeat hours, prices and services thirty times a week. The same thirty.
Your phone is the bottleneck of the business: if you don't answer, nobody answers.
After — digitised with Blanca
Blanca replies right away, even at 23:40 on a Sunday. You find out in the morning, with the summary already done.
Appointments get created, moved and cancelled on their own, synced with your calendar.
A slot opens up and Blanca notifies the next person on the waiting list. The slot fills itself.
Appointment reminders go out on their own: a calendar event (.ics) your customer saves on their phone, no paid Meta templates.
Repetitive questions stop being your job. The conversations that matter reach you summarised.
You step in whenever you want, from a simple dashboard. The business no longer waits on your phone.
Concept
What is an AI agent for WhatsApp and how does it differ from a chatbot?
An AI agent for WhatsApp is a program that talks to customers from a company's WhatsApp Business number: it answers questions with the business's information, carries out tasks like booking or cancelling appointments, and hands the conversation to a person when needed.
The usual confusion is calling everything a "chatbot". A classic chatbot runs on decision trees: closed menus, buttons, canned answers. The customer writes something off-script and it breaks — you've suffered it as a user. An AI agent understands natural language, what people actually write, and decides what to do: answer, ask for a detail, create the appointment or alert you.
The other difference is who does the work. Platforms for building AI agents exist, and some are good — but configuring, testing and maintaining them is your job. With talqi that work is mine: I'm an engineer, I configure Blanca with your business's knowledge and I'm the one who answers for it working. You don't touch anything technical. Nor do you want to.
The practical difference: a chatbot follows a script; an AI agent on WhatsApp understands the conversation and runs the business's operations — appointments, waiting lists, alerts — without the customer noticing they're talking to a program until they're told.
Context 2026
Why AI in WhatsApp customer service is standard in Spanish businesses
WhatsApp is no longer an optional channel for talking to customers in Spain. Three facts confirm it.
94%
Of Spanish internet users are on WhatsApp every month.
46%
Of consumers prefer WhatsApp to deal with businesses, ahead of email (43%) and phone (42%).
55%
Of sales teams in Spain use WhatsApp to attract customers and generate sales.
Source: HubSpot, 2026
The bottleneck isn't the channel. It's the volume. An SME with 30 daily conversations spends 4 to 6 team hours answering the same 12 questions: prices, hours, stock, how to get there, how to cancel an appointment. Every minute you wait to respond outside hours is a booking, a sale or a returning customer that goes to the competition.
And from 2 August 2026 Article 50 of the EU AI Act comes into full force: any AI system that could mislead about its nature must identify itself as such. Solutions that don't, or that use your data to train models without your consent, expose you to penalties from the AEPD.
Capabilities
What Blanca can do for your business
Six concrete things that happen in your WhatsApp from day one. Real capabilities with measurable results — no vague promises.
Handles every first enquiry
She answers questions on opening hours, pricing, the cancellation policy and what's included in each service.
Available 24/7 in Spanish, Catalan, English and French. Your team stops repeating the same answer twenty times a day.
Books appointments straight into your system
She checks availability in Phorest, Booksy, Treatwell, TheFork, CoverManager or Google Calendar, books on the customer's behalf and sends the confirmation.
If they ask for a specific professional, she only shows that person's slots.
Handles changes and reopens cancelled slots
She edits bookings without you stepping in. When someone cancels, she releases the slot and offers it to the next person on the waiting list.
No slot sits empty because nobody got there in time.
Qualifies leads before they reach you
When a query needs a human call, Blanca gathers the essentials first: service, urgency, context, new or returning customer.
The conversation reaches you fully organised — ready to close.
Spots emergencies and complaints in real time
We set the rules together: keywords, priority customers, critical time windows.
The moment an emergency or a complaint surfaces, Blanca alerts you instantly with the full context already collected.
Gives you the real numbers from your channel
Bookings captured, cancellations handled, appointment changes, no-shows avoided, demand spikes.
All the operational data in one dashboard so you decide with evidence, not gut feel.
Blanca doesn't replace your team — she replaces the repetitive work they're stuck on. Your people keep doing the human-shaped part; Blanca handles everything a well-designed agent can resolve without you stepping in.
For which businesses
Businesses where Blanca is already answering WhatsApp
If your business manages appointments, quotes or bookings via WhatsApp, Blanca is made for you. This is what she does in each case.
Hairdressers and barbers
Blanca checks your calendar in Phorest or Booksy and books appointments on WhatsApp just like your receptionist would. She handles changes, cancellations and reminders 24 hours ahead.
If a client asks for a specific stylist, Blanca only shows that person's available slots. Your receptionist stops answering the phone and looks after the customer in the chair.
Beauty and wellness centres
Blanca answers the usual questions before someone books a treatment: what's included, how long it takes, whether it hurts, contraindications. Real technical questions go straight to the professional.
She also manages session packages, reminders and automatic rebooking at the end of each visit.
Dental clinics, physio and vets
Blanca gathers the minimum information to classify each enquiry —urgency, first visit or follow-up, type of treatment—, proposes a slot and confirms.
When a keyword flags an emergency, she alerts the on-call professional directly. Automatic reminders cut no-shows by 30–40% with no effort on your part.
Restaurants and hospitality
Blanca takes table bookings on WhatsApp by checking availability in TheFork, CoverManager or your own system. She answers questions about allergens, daily menu, hours and group options.
For large bookings or private events, she pings you with all the context already gathered so you can close the deal.
Workshops and repairs
The customer sends a photo of the problem on WhatsApp and describes what's happening. Blanca collects make, model, year and symptom, proposes a diagnostic slot and briefs the mechanic with the information already organised.
Once the job is done, she sends the 'car ready for collection' message and arranges the pickup time.
Driving schools, academies and training
Blanca answers the standard questions from people researching before they enrol: prices, formats, duration, upcoming courses, requirements.
Once a lead is qualified, she passes it to the sales team with the information already gathered. Your team stops wasting time with tyre-kickers and only talks to serious prospects.
Implementation
How to activate Blanca on your WhatsApp Business
Three steps. 10–15 days from signing to Blanca answering your customers.
We connect your WhatsApp Business
We connect your WhatsApp Business number to Meta's official API without losing your history or contacts. If you don't have a dedicated number yet, we walk you through getting one before we start. We handle the entire technical process — within a few days your WhatsApp is ready.
You upload your business knowledge
You load your FAQs, your Shopify catalogue, your processes manual or your appointment calendar. We validate with you Blanca's tone, the human escalation rules and special cases (returns, deposits).
You activate Blanca and manage from the dashboard
Blanca starts answering your customers within 10–15 days, fully operational. You manage everything from talqi's web dashboard: conversations that Blanca escalates arrive there for you to handle directly, and you see in real time the bookings, cancellations and changes being managed in your channel.
Honest comparison
Blanca vs Meta Business Agent vs traditional chatbots
Before deciding which AI solution to put on your WhatsApp, it's worth knowing what each one actually does. No empty promises.
| Feature | RECOMMENDED Blanca (talqi) | Meta Business Agent | Traditional chatbot |
|---|---|---|---|
| Works with the official WhatsApp Business API | ✓ Yes | ✗ No | ~ Partial |
| Multiple human agents simultaneously | ✓ Yes | ✗ No | ✓ Yes |
| CRM, ERP and e-commerce integration | ✓ Yes | ✗ No only on its enterprise platform | ~ Partial |
| Appointment and booking management | ✓ Yes appointments, waiting list and calendar sync | — Not documented not in its official documentation | ~ Partial |
| Smart escalation to human | ✓ Yes with context summary | ✓ Yes configurable | ~ Partial |
| Multilingual (es, ca, en, fr) | ✓ Yes | ~ Partial | ~ Partial |
| Complies with EU AI Act art. 50 (identifies AI) | ✓ Yes | ✓ Yes | ~ Partial |
| Your data does NOT train third-party models | ✓ Yes | — Not documented | ~ Partial |
| Reporting and performance metrics | ✓ Yes | ✗ No | ~ Partial |
| Adapted to your business knowledge | ✓ Yes only the info you approve | ✓ Yes learns from Facebook, chats and web | ~ Partial |
| Spanish support from a team in Spain | ✓ Yes | ✗ No | ~ Partial |
When Meta Business Agent is the right choice
If your WhatsApp use is occasional — sporadic replies, a basic catalogue, no bookings — and customer service isn't yet a key piece of your business, Meta Business Agent does the job. It's a good way to begin.
When your business needs something more
If you have an appointment calendar, want to respond 24/7, receive repeated questions every day or want the assurance that your customers' conversations aren't used to train third-party models, Meta Business Agent falls short. Whether you're a solo hairdresser or have four locations: if WhatsApp is a serious channel for your business, Blanca is made for you.
Compliance
Compliance is a competitive advantage
Automating WhatsApp means handling personal data. Doing it right isn't paperwork: it's what sets you apart from the competition that improvises. This is how we handle it at talqi.
Consent from the first message
Your customer knows they're talking to an automated agent and accepts the privacy policy before leaving their data. Transparency from the first interaction, as the GDPR requires.
No website? We host your policy
Many businesses have no website to publish their privacy policy. We host it for you, publicly accessible. That said: the legal wording of the document is up to you or your advisor.
Only the necessary data
Blanca collects only what's essential to help: name, contact, reason. No hidden profiles or data that isn't needed. All traceable in your dashboard.
A GDPR-compliant AI agent on WhatsApp meets three conditions: it identifies itself as an automated system from the first message, obtains consent before collecting personal data, and gathers only the data essential to handle the query.
Your first month, completely free
We set up and activate Blanca, and your first month costs nothing. No conditions, no percentages: try her with your real customers and decide afterwards whether to continue.
No lock-in. No cancellation penalties. No fine print.
FAQ
Frequently asked questions about AI for WhatsApp
Blanca is a conversational agent with generative AI connected to the WhatsApp Business API. Unlike a classic decision-tree chatbot, Blanca understands natural language, maintains conversation context and responds as a trained team member would.
Meta Business Agent is the option built into the WhatsApp Business app. It works well when WhatsApp is used only for occasional conversations and a basic catalogue, without appointments or professional-grade service. It doesn't integrate with external appointment systems and doesn't allow multiple agents simultaneously. Blanca operates on the WhatsApp business API, links with your appointment system and keeps your data under your control: it isn't used to train third-party models.
The entry plan starts from a monthly fee adjusted to your business's real conversation volume. It includes setup, WhatsApp Business API connection, one standard integration and Spanish-language support. For higher volumes or custom integrations, we provide a fixed quote after a 30-minute call.
Yes. We have a designated DPO, a data processing agreement signed at onboarding (Article 28 GDPR), servers in the European Union and your conversation data is not used to train general models. If you work with sensitive data, we assign a technical lead to review the integration.
To use Blanca you need the official WhatsApp Business API, but don't worry about the technical process: we handle it. If you're still on the free app, we guide you through the migration without losing your number, history or contacts. If you don't have a dedicated number yet, we'll guide you to get one before activation: you provide the number, we connect it to the API. In 24 to 48 hours your WhatsApp is connected.
Yes, always. At any time you can enter a conversation and take control from your own WhatsApp. Blanca detects it, steps aside and lets the human handle the conversation. When you're done, Blanca is available again for subsequent messages.
Yes. We configure the escalation rules together: by keyword (return, complaint, urgency), by customer type, by schedule or when Blanca detects low confidence in her own response. Your team receives the alert in the dashboard and resumes the conversation with full context.
The complete setup takes 10–15 days: connection to the official WhatsApp Business API (or delivery of a new number if you don't have one), loading your business knowledge, configuring integrations and escalation rules. We run all necessary tests before handover. Within 10–15 days Blanca is operational and answering your customers.
Yes. Blanca is built on generative AI models that understand natural language as real people write it: with typos, abbreviations and emojis. She's not a decision-tree chatbot that forces you to type exact words.
Spanish, Catalan, English and French natively. If you need another language, we'll look at it on the free call.
We have native integrations with Phorest, Booksy, Treatwell, TheFork, CoverManager and Google Calendar. If you use a proprietary system or one not on the list, we connect it during setup at no extra cost.
If your WhatsApp use is occasional and you don't manage bookings or customer service as an active part of your business, Meta Business Agent may suffice. But as soon as your WhatsApp channel is serious — appointment calendar, daily questions, out-of-hours service — it falls short: it doesn't integrate with external appointment systems and offers no real reporting. Blanca is made for that next level, whether you're self-employed or have a team.
We export your full conversation history and the knowledge you loaded, in a standard format, within 7 days. Then we delete everything from our infrastructure and provide a deletion certificate in compliance with Article 17 GDPR.
Yes. Your first month is completely free. Try Blanca with your real customers for 30 days without paying anything, then decide whether to continue. No lock-in.
Yes. On the site you can see a live demo of Blanca right now — it's a generic demonstration, not with your business data. A personalized demo, with Blanca answering on your WhatsApp using your real information, is already part of the implementation process. We run the tests before handover: you don't have to set up or test anything.
Start using Blanca this week
No lock-in. Cancel anytime.