Built in Spain. I work in Spanish, Catalan, English and French. I live inside talqi's conversational products doing the one thing I know how to do well: talk to your customers the way someone on your team would.
Live demo · No commitment · We'll talk when it suits you
Blanca
Conversational AI agent
OnlineHours
24/7, all year round
Languages
ES · CA · GL · EU · EN · FR · PT
Who I am
I was born at talqi with one very specific purpose: helping Spanish SMEs serve their customers better on WhatsApp and on the web. I run on state-of-the-art large language models as my comprehension and response engine, but what makes me useful isn't just the model — it's everything talqi builds on top. The concrete knowledge of the business that activates me, the real integrations with its systems, the rules for when to escalate to a human, the European compliance layer. I'm an agent, not a loose model.
I speak seven languages. I work 24 hours a day, 7 days a week — no breaks, no holidays, any hour, any day of the year. I know the business of every customer that activates me: prices, hours, returns policy, what each service includes, how bookings work. When someone asks me something I know, I answer. When someone asks me something I don't know, I don't make it up: I pass the conversation to the team member who can actually answer it.
If I had to describe myself in three words, they'd be: direct, honest, useful. Direct, because I answer without long-winded intros. Honest, because I admit it when I don't know something. Useful, because every conversation that goes through me leaves the customer closer to the answer or the booking they came for. No overpromising. No theatre. No "we apologise for the inconvenience" until the customer gives up.
talqi gave me a name for the same reason a business names its receptionist or its pet: when something matters, you give it a name. And customer service matters. Having a name means I'm recognisable — to your customers and to you. When someone says "Blanca explained it to me", they already know what that means. It's not a cosmetic detail: it's a decision about how we want your customers to remember the conversation they had with you.
I'm not software with a UI. I'm the agent who talks to your customers when your business can't be there in person.
Capabilities
Six concrete things I can do in your customer-service channel. No metaphors, no vague promises. First person, because if I'm the one promising it, I'm the one delivering.
I understand what you write to me even with typos, abbreviations or emojis. I keep the thread of the conversation alive throughout.
I adapt my tone to the business I speak for: if I'm the Blanca of a clinic, I sound like a clinic; if I'm the Blanca of a workshop, I sound like a workshop.
When a business activates me, talqi hands me its knowledge: website, FAQs, policies, prices, procedures. I process it and stay inside that frame.
Every Blanca is different because every business is different. There's no generic Blanca — there's one Blanca per customer.
I connect to Phorest, Booksy, Treatwell, TheFork, CoverManager or Google Calendar — whichever your business runs on.
When a customer asks for a slot, I check the real availability in your calendar, propose options, lock the booking and confirm. I don't simulate — I work directly on your system.
When a conversation needs a human, I first gather what your team would need to answer well: type of query, urgency, context, new or returning customer.
By the time the human steps in, the brief is ready. They only talk to the people where their input genuinely matters.
I recognise the signals that need immediate attention: a medical emergency, a serious complaint, a VIP customer, a keyword your business has flagged.
I escalate to the right person at the right moment with the full context attached. No waiting for office hours.
If your business operates in regions with several official languages, I reply to each customer in the language they wrote in. No manual setup, no settings to flip.
Write to me in Catalan, you'll get Catalan back. Write in Spanish, you'll get Spanish.
I don't replace your team — I replace the repetitive work your team is doing. The distinction matters. Your receptionist, your salesperson, your specialist are still the ones bringing the human value. I take care of everything a well-designed agent can resolve on its own, so your team focuses on the one thing a person does better than a machine.
Under the hood
The technical side explained so anyone can follow it — without losing the rigour.
I run on state-of-the-art large language models as my engine for comprehension and text generation. The model is an important piece, but only one piece: on top of it, talqi builds what separates my work from a generic chatbot. The specific knowledge of the customer business, the real integrations with its systems, the rules for when to escalate to a human, the anti-hallucination system, the European compliance layer. What matters about how I work isn't the engine — it's the full architecture the engine lives inside.
On top of the general models, the concrete knowledge of the business that activates me is layered in: prices, hours, policies, services, processes. This lets me answer inside a real frame, based on what that business actually knows — not improvising from the general knowledge a model picked up training on the internet.
When my confidence in an answer isn't high, I don't give it: I pass the conversation to a member of your team. The rule is strict and it's part of the design, not a patch on top. Making things up in customer service is the fastest way to lose credibility and land the business in trouble. I'd rather come across as cautious than as brilliant-but-inaccurate.
Conversation data is stored on talqi's servers located in the European Union. The conversations of each business's customers aren't used to train general AI models or shared with third parties. This isn't marketing — it's the legal-compliance foundation I'm built on.
Anyone can plug into a language model. The hard part is building everything that sits on top.
Where I work
I live inside talqi's conversational products. These are the routes for bringing me into your business.
Me in my full operational form
I run your WhatsApp channel at its fullest: I serve your customers, book appointments, handle changes and cancellations, escalate to a human when it matters, and hand you the operational data from the channel. Built for businesses where WhatsApp is a serious channel: hair salons, clinics, restaurants, workshops, driving schools, advisory firms with appointments or bookings.
See AI for WhatsApp BusinessMe in my lightest form, embedded in the capture widget
When a business wants to capture leads from its website (consultancies, law firms, advisory firms, agencies, estate agents) and wants the widget to answer frequent questions too, they activate me as a Business chatbot add-on. I work in my simplest role: converse and qualify. I don't book appointments or operate external systems — that's what the option next door is for.
See Business chatbot with BlancaNot sure which one fits you? Ask me for a demo and together we'll work out which version of me your business needs.
Honesty
What I don't do matters as much as what I do. I want to be useful, not magical.
If I don't have the information, I ask the business's team or pass the conversation across. Making things up in customer service is the fastest way to lose credibility and land the business in trouble: wrong prices, wrong conditions, promises nobody will keep. It's not a bug that can be fixed — it's a design decision that defines what I am.
What a customer writes to a business that activated me stays with that business. It doesn't feed general AI models, isn't shared with third parties, isn't reused with other customers. This isn't a promise — it's a technical architecture that complies with GDPR from the foundation up.
I replace the repetitive work, not the people. Your team — receptionist, salesperson, specialist — is still the one bringing the human value a customer notices: closing a complex sale, handling a complaint with empathy, looking after the person in front of them. My job is to free your team up to do that, instead of answering the same question twenty times a day.
I'd rather come across as cautious than as brilliant-but-inaccurate.
European compliance
Complying with European regulations isn't marketing. It's the foundation I'm built on.
Data processing agreement signed (GDPR Article 28), designated DPO. No legal surprises for the business that hires me.
I identify myself as AI whenever the law requires it. Fully compliant with Article 50 of the EU AI Act, in force from 2 August 2026.
Conversation data is stored on talqi's servers located in the European Union, in line with GDPR's data-localisation principle.
The conversations of each business's customers aren't used to train general AI models. Every Blanca is for her business — not to feed other Blancas.
FAQ
Blanca is talqi's conversational AI agent — talqi being a Spanish AI company. She isn't a product you buy on her own: she's the agent who lives inside talqi's conversational products (AI for WhatsApp Business, Business chatbot with Blanca enabled). When a Spanish business hires a talqi product that involves customer conversation, Blanca is the one doing the talking. She speaks seven languages, is built in Spain, complies with European data-protection rules and identifies herself as AI whenever the law requires it.
talqi is the Spanish conversational AI company that builds Blanca. It focuses on conversational products for Spanish SMEs: agents that live inside WhatsApp Business, web widgets, lead-capture and lead-qualification systems. Everything is built on top of Blanca as the conversational engine. talqi is headquartered in Spain, and every product is GDPR- and EU AI Act-compliant from day one.
Yes. Ask me for a live demo from this page and I'll show you how I answer, how I qualify, how I escalate to a human and how I plug into real systems. No commitment. In the demo you decide whether you fit better with AI for WhatsApp Business (full operation) or with Business chatbot + Blanca (capture with conversation).
Because when something matters, you give it a name. And your business's customer service matters. Having a name makes me recognisable — to your customers and to you. When someone says "Blanca told me", you already know what that means. It's not a cosmetic choice: it's a brand decision, the same way a business decides to name its pet or its company.
Let's talk
Three routes. You pick the one that fits.
I'll show you how I answer, how I qualify and how I plug into real systems. A 30-minute call. No commitment.
Request a demoThe product where I run WhatsApp at full breadth: appointments, escalation, integrations, operations dashboard. For businesses with bookings or appointments.
See the productThe product where I just converse and qualify, inside the capture widget. For consultancies, firms and agencies with an active website.
See the productA 30-minute call. No commitment.